At Hatch, we care deeply about customer privacy and are fully committed to protecting your personal information and use it properly in compliance with data privacy laws. We process your personal information to run our business and provide our users with our service. If you have any questions about our policy, or with regards to your personal information, please contact us at This Privacy Policy does not apply to the practices of third parties that I have no ownership.

Personal Information

We obtain categories of personal information from the following sources: directly from you, for example, from forms you complete or during the online shopping process. Information such as name, billing address, shipping address and payment details are required in order to complete a sales transaction and to ship your purchase accordingly. We will also use your provided email address to contact you should any queries arise and if you complete any enquiry form listed. All payment data is stored by our payment processor and you should review its privacy policies should you wish to obtain further information.

When you place an order with Hatch, we will maintain your Order Information for our records unless otherwise requested from you. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can do so via

All payment information and data entered on the website is secured via the SSL payment system.

Cookies & Google Analytics

You may be asked to approve Cookies while browsing the Hatch website, this is in order to help this website to analyse traffic and visitors. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, location and device data are tracked in order to build an overview of the website traffic. This provides an insight into the most popular locations and devices accessing the site.

Shopping Online

By purchasing online via the SSL secured Hatch e-commerce platform you agree to the following Terms & Conditions:

  1. All product descriptions and pricing are accurate at the time of listing in the online platform.

  2. Colours, textures or finishes may differ in person from what is represented when viewing on screen via a digital device such as a mobile, tablet or computer.

  3. We may not be able to process your order if we cannot authorise your payment or there has been a system or hosting error on the website platform.

  4. After placing an order, you will receive an email confirmation detailing your order. You will then receive a dispatch notification during the 2-3 day order processing time.

  5. Hatch is committed to dispatching orders within this timeframe and cannot be held responsible for a late delivery due to courier delay once the item has left Hatch premises.

  6. Refunds are processed based on the condition of the returned item and should be sent back to Hatch in original condition. Failure to do so may result in a refund request being declined. Please note the return shipping cost will be the responsibility of the customer. Orders must be returned within a maximum time of up to 14 days from the dispatch date.

  7. If you wish to cancel your order, you must notify Hatch as soon as possible, before an item has been dispatched. A refund will then be applied. If an item has already been dispatched, then the conditions in item 6 will be applied.

  8. Please note, Hatch is selling on behalf of a range of designers and is not responsible for any damages or product faults. These will be directed direct to each designer.

Gift Cards

Gift cards are valid for one online transaction. Orders must meet the minimum order subtotal face value to be redeemed. For example, if the gift card value is £20, the minimum order subtotal must be £20 at online checkout. Once the online code is entered at the checkout and the order is processed, this code will then no longer be valid. No change will be given and the gift card value cannot be exchanged for cash. By entering the online code you are aware that any outstanding amount after the transaction is completed will be forfeited. If a refund is requested, the funds will be returned via gift card and not cash. Please see secion 6 under Shopping Online for our refund policy.

We may update this privacy policy and online shopping terms and conditions from time to time in order to communicate any changes to our processing, operational or legal circumstances.